Do you have a question?

Order

  • How long will my order take?

    Once your order is on its way, we will send you a confirmation email with your tracking number. Use this to track your order with our shipping partner and find out when you can expect delivery.

    The shipping times and conditions of shipping are always up to date on Shipping and Payment Information page. We are working on making our products available in even more countries.

  • How can I track my order?

    You can track your order in two ways. After placing your order, you will have received an email with a link where you can check the status of your order. You can also track your order via the Track Order page.

Shipping + Payment


Customer Satisfaction

  • How does the HATE ME LOVE ME® Satisfaction Promise work?

    The Satisfaction Promise is a service from HATE ME LOVE ME® to our customers. Every time you order a fragrance for the first time, you will receive a free test fragrance in 2 ml size. This allows you to try the scent first to really be convinced. If you don't like the scent and want your money back, just send us back the unused and unopened bottle of your ordered perfume. We can only take back unused and unopened fragrances.

  • How can I try HATE ME LOVE ME® fragrances?

    If you want to try fragrances for the first time, just order them, and you will get a free test fragrance in 3 ml size along with your 100 ml bottle ordered fragrance based on our Satisfaction Promise.